WeCaller is an enterprise-level open source Web phone customer service system, an online customer service system for real-time voice and video calls on the web. Developed by PHP language, based on WebRTC real-time audio and video technology and WebSocket full-duplex communication technology (workerman framework), it realizes point-to-point instant voice calls between visitors and customer service through the browser, while taking into account text chat, uploading pictures and files, and remote video Etc., it has functions similar to products such as Internet telephone call centers and group telephone systems.
The WeCaller program is compact and easy to use. Its main features are as follows:
1. Support computer or mobile device browsers
2. Customer service grouping and independent calling functions
3. Visitors can turn on remote video in one direction
4. Picture and file mutual transfer function (commercial version)
5. Customer service can use mobile devices to provide services (commercial version)
6. Intelligent robots provide text services before the visitor’s voice connection (commercial version)
7. Automatic switching between Chinese and English bilingual, making foreign trade business more convenient
8. The system is completely independent to install and use, and does not rely on WeCaller developers.
Server requirements:
1. PHP5.3.3 or above
2. MySQL5.0 or above
3. HTTPS (SSL) transmission protocol
4. Independent server or cloud server (virtual host cannot be used)
Note: On a local Windows computer, it is recommended to install WampServer or phpstudy integrated PHP development environment. It is very convenient to use the localhost domain name to install and test WeCaller. Under the localhost domain name, webRTC point-to-point audio and video calls can be realized without configuring https.