High-end voice customer service system/instant messaging multi-merchant customer service system/PHP web customer service source code|online customer service system/mobile customer service

Purchase instructions:

1 This source code is prohibited from being used for any illegal business containing Trojans, viruses, fraud, etc. Once discovered, our store has the right to immediately suspend services and assist relevant administrative law enforcement agencies in conducting investigations! ! !

2. You know and agree that you will not use any of the services provided by our store for purposes that violate relevant legal provisions, otherwise you will be responsible for the consequences. By placing an order, customers agree to the above agreement by default! Otherwise, please do not place an order!

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This customer service system is a high-end commercial open source customer service. It is not multi-lingual and is easy to block versions. The source code is open source. Compared with other customer services I have, the characteristics of this customer service are fast response speed and stable and fast sending and receiving of information. Based on Workerman, customers, administrators, The instant messaging module between visitors is divided into H5 mobile version and Web version. It supports packaging into apps and PC desktop software, allowing your application to quickly have instant messaging functions.

Function details:

Group management: based on customer service grouping, unlimited customer service and groups, freely assignable permissions, after-sales, pre-sales, merchants, platforms, self-operated and other multiple groups

Multi-terminal support: IM will support PC, H5, WeChat official accounts, mini programs, APPs..., some terminals are under development. Hooks are expandable: IM provides multiple built-in hooks, and hook information can be directly configured to more perfectly connect with your system. Voice support: No need to develop PC and mobile phones. Mainstream systems and browsers support it. It supports setting the maximum time for a single time. Robot: supports unknown questions, welcome words, FAQs, vocabulary settings, can set manual service time, automatically enter manual service, etc.

Queuing function: When visitors enter, they are first greeted by a robot. Agents actively choose to receive users in the queue, and can appropriately arrange the number of customer service employees.

Conversation records: easy to view, you can search conversation records by different dates, and all conversation chat records can be viewed on the backend

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Supports multiple merchants (multi-site). Supports multiple merchants (multi-site). Each registered customer is a merchant, and each merchant can add multiple customer service personnel.

No seating limit:

Each merchant can add unlimited seats, and there is no limit on the number of seats.

Support H5 mobile version:

The system automatically adapts to the mobile phone and can also be connected to the app (h5 mode)

Support WeChat official account/WeChat applet

Customer service can communicate with visitors in WeChat public accounts/mini programs in real time

Frequently asked questions auto-reply:

Supports the setting of frequently asked questions. Customers can click on the frequently asked questions and the system will automatically reply.

The full set of WeChat emoji expressions supports sending pictures, txt, zip, pdf, xls, doc...

Others...Customer service transfer, historical message viewing, desktop notification,

Lifetime use:

Pay once and use it for life. The price is only the price of 2-3 seats for one year in other customer service systems.

Unlike other customer service systems that charge per seat per year, the cloud customer service system is purchased once and used for life.

Data security:

Program source code and chat data are all stored on its own server, with no risk of data leakage, and SSL encrypted tunnel transmission is supported.

No seating limit:

Deploying one system can support the use of multiple customers (websites). Each registered customer is a merchant, with no limit on the number of merchants and no limit on the number of seats.

Secondary development:

After purchasing, you can get the source code of the customer service system, and you can use it for secondary development to add or change the functions you need.

Code open source:

The source code of the customer service system is open source, with no restrictions on secondary development. It is very convenient for developers to change or customize functions.

High stability:

Based on 2 years of continuous development and improvement by Workerman, the cloud customer service system has ultra-high stability and is loved by more and more users.

After purchasing technical support, you can get official one-to-one technical consulting support. Technical support includes installation and deployment, secondary development consulting, etc.

Ant Online Customer Service provides multiple modules that can be used out of the box for free use by enterprises:

Quick access:

Just one line of JS code to access!!!

Account and organization management:

Assign account permissions by organization and role

Agent monitoring:

People with the agent monitoring role can see and intervene in guest sessions

Contact and user management:

Maintain user information in a fine-grained manner, set labels and tags by yourself, record transaction history, etc.

Blacklist function:

Malicious visitors will be blocked directly.

Agent workbench:

Gather multi-channel visitor requests, automatically assign agents according to policies, automatically pop up screens, transfer, etc.

System statement:

Visitors can see the statement content when they access the home page.

Quality inspection:

Historical sessions, service summary, service feedback and related reports

Source code description:

This source code is based on my development using THINKPHP

Can be deployed independently.

There are no customer limits.