Helpdesk is an assistant function for enterprise IT. It can greatly reduce the burden on IT and improve IT efficiency. This system is used to help IT improve efficiency and report workload. Daystar Helpdesk system includes six major versions: 1) Tickets problem management , which quickly solves user problems through problem management. 2) Asset management (the system supports four types of commonly used hardware devices: computers, printers, scanners and projectors). For other hardware (such as routers, mice, keyboards and other consumable items), the system does not perform Ticket statistics. However, if the system uses With the built-in procurement system, this type of procurement can be added to facilitate later statistics) 3) Asset procurement. Through employees' purchases of supplies, the company's asset purchases can be counted. In order to simplify the system, the system only supports one-level approval. 4) The knowledge base (KnowledgeBase) can classify common questions. 5) News and notifications . Publish IT news, notices, etc. 6) Reporting system . Supports various reports. Note: Helpdesk is mainly for enterprise use. If you have a personal website, you can still contact us to get the free version. However, enterprises, organizations, etc. must purchase the commercial version.
Star Helpdesk is an assistant software for enterprise IT. In an enterprise, IT is usually a service department that solves employees' computer usage problems. Helpdesk allows employees to submit their own problems in the background and set priorities. Time management solves these problems. Daystar HelpdeskV4.3.2.2beta update 1. The layout has been adjusted 2. There are many changes. The additions of V4.3.2.1 compared to V4.1.1 include 1) Added dashboard. In administrator mode, you can view the statistics of Tickets.
2) Added task assignment through internal SMS notification mode.
3) Added a problem list to display the list of problems processed, unprocessed and aborted by the current user.
4) When submitting tickets, contact information is added.
5) Fixed some logic problems
6) Tickets are managed. For example, the administrator can trace the history of Tickets for a PC and the history of Tickets proposed by a colleague.
7) Added multi-domain control default, suitable for use in multi-domain situations.
8) Rewritten the underlying user management module to make it easier to integrate Active Directory.
9) Added knowledge base classification. To simplify the system, categories only support one level of classification. If unlimited classification is supported, it can be used with the Daystar Portal.
10) A simple installation program has been added to facilitate program installation. This version can integrate AD active directory and can be used together with Daystar Conference Room Reservation System
The new functions of V4.1.1 version compared to V4.1.0 version include:
1) Add data report view
2) Added questionnaire function
3) Added permission management
4) Added asset management
5) Optimized other functions
Compared with the previous version, the functional improvements of V4.1.3 include:
1) Added management of purchasing categories. Administrators can set the purchasing categories of products.
2) Add modifications to the generated emails. The .NET-based sending method is used by default, but you can also use the jmail sending method.
3) Hide the parts that are not visible to the user.
