jsp1332 online customer service mysql graduation project

Free installation

Technical implementation

Development language: jsp. Framework: jsp+servlet. Mode: B/S. Database: mysql. Development tools: myeclipse or eclipse are acceptable. Thesis word count: about 10,000.

Function realization

The online customer service system mainly includes the front-end part and the back-end part. The front-end part mainly includes the login of customer service personnel and the answers to questions raised by online customers. Online customers can ask questions to customer service personnel through the browser. The back-end part is mainly managed by the system administrator to manage online customers and customer service personnel, and register customer service personnel accounts. The specific requirements are as follows:

Online customers enter the online customer service system through website links, and the system obtains the IP address for judgment. If the IP address has been registered, they will directly enter the system for relevant consultation. Otherwise, the system will register on the backend, and after the registration is completed, the customer consultation interface will be entered.

After the customer enters the system, a chat interface similar to msn appears, and the customer can ask relevant questions to the customer service.

Online customer service personnel receive and respond to questions raised by online customers. Feedback on various issues raised by customers by receiving messages.

The customer service staff's operation interface is similar to msn's friend management interface, and the message reply interface is similar to msn's chat interface.

You can see the customer IP and its corresponding location in the friend management of customer service staff. Customer service staff can kick malicious customers out of the system and prohibit them from logging in again within 1 hour. Customer service staff can receive offline messages.

Messages are uniformly stored in the server database, and system administrators can uniformly export and perform data statistics based on date.

System administrators can register customer service personnel and authorize them.

The system administrator can count the number of online customers every day, as well as the number of questions, and can count the number of responses from customer service staff and generate charts.

System screenshot