Maintenance products, one item, one code, maintenance service, training, maintenance process, one item, one code, public account system, h5 system

Main function description

The maintenance process intelligent management system focuses on the intelligent control of after-sales maintenance processes, realizes the integrated management of user maintenance products and maintenance personnel, and provides after-sales software downloads, product details, training videos, and related maintenance product knowledge.

1. Article Application Center

1. Application promotion copywriting

2. Application scenario articles

3. Little knowledge articles

4. Technology application cases

5. Industry promotion plan

6. Large-scale processing solutions

7. Public account historical articles (obtain public account articles)

2. Video Center

1. Realize video viewing and browsing

2. Adopt secondary classification

3. Support likes and collections

3. Software center to realize software upload and download

4. After-sales maintenance process management

Realize the maintenance process: control and management of maintenance application, shipment, acceptance, re-inspection, review, collection of maintenance fees, product maintenance, inspection, warehouse outgoing, invoicing and other processes.

1. Acceptance of maintenance orders: the general logistics administrator coordinates all maintenance orders.

2. Scan the QR code on your mobile phone WeChat to view the detailed information and progress of the repair product.

3. The maintenance backend can be individually authorized to different maintenance personnel for different nodes.

4. The backend needs to obtain the ticks of different nodes √ time points, length of stay, and personnel information

5. The maintenance order management backend supports multiple people logging in at the same time.

6. The QR code of the maintenance process allows anyone to scan the code to view the information, but no modifications or additions can be made. Only maintenance personnel at the designated node can operate.

7. Each node displays the total estimated completion time (+10, +7,...)

8. Support multiple products to be submitted at the same time. A total order will be formed first, and then maintenance orders will be formed independently based on the number of products submitted) (PN, SN, maintenance problems, pictures of product information, defective pictures or videos)

9. Add back-end review and return the specified repair delivery address to the user.

10. Send a WeChat message notification if the maintenance application is approved or failed. (When the review fails, the backend can note the relevant review opinion text)

11. Maintenance review process

(1) Fill in the payment amount, add maintenance information pictures, send the maintenance order back to the user, and send a WeChat message to notify the user

(2) The user clicks to view the message notification

Enter the maintenance order and click [Agree] (and upload the payment voucher image). Or the backend can manually help the user click to agree.

(3) Use offline payment and WeChat payment

12. Support online collection of maintenance fees and issue invoices

(1) The backend uploads the electronic invoice in pdf format, and the user enters the official account and clicks to download.

(2) Different payment methods need to be distinguished when issuing invoices. For online payment on WeChat, you can only issue a general invoice. For offline payment, you can choose to issue a general invoice or a paper special invoice.