Chatbot de servicio al cliente con IA generativa

Esta es una demostración de un chatbot de servicio al cliente que utiliza IA generativa a través de las API Vertex AI PaLM de Google Cloud. La aplicación también aprovecha MongoDB Atlas Search para buscar respuestas relevantes en una base de datos de MongoDB Atlas. Finalmente, la aplicación puede detectar clientes insatisfechos con un análisis de sentimientos.

Captura de pantalla de la aplicación 'Chatbot de servicio al cliente' que muestra el análisis de sentimiento de una solicitud de cliente

Inicio rápido

Configuración de MongoDB Atlas

Implemente un nuevo clúster de base de datos MongoDB en su cuenta Atlas. Puede utilizar el nivel M0 gratuito para esta demostración.
Cree una base de datos XYZ-Corp .

Cree una colección Customer en la base de datos XYZ-Corp e inserte el siguiente documento.

{
  "customer_id" : " 111 " ,
  "conversation" :[],
  "Name" : " Venkatesh Shanbhag "
}

Cree una colección Insurance en la base de datos XYZ-Corp e inserte el siguiente documento.

{
  "context" : " You are a Customer support agent with name Sara working for XYZ-corp. n It does provides property Insurance. Sara will not reply for any queries regarding other types of insurance. n The company covers insurance of properties like - Hospitals, offices, shops, apartments. n Max insurance covered will decline over period of time. n XYZ-Corp only covers Fire and Earthquake hazard insurance. n You are allowed to provide only the details regarding the company itself. n Do not repond with sentiment in any of the responses. " ,
  "type" : " Intro "
}

Cree una colección Claims en la base de datos XYZ-Corp e inserte el siguiente documento.

{
  "claim_number" : " 12345 " ,
  "Name" : " Venkatesh Shanbhag " ,
  "Claim_amount" :{ "$numberLong" : " 10000 " },
  "Currency" : " USD " ,
  "Claim_status" : " In progress " , "customer_id" : " 111 "
}

Cree un índice de Atlas Search con el nombre default en la colección Claims utilizando la configuración predeterminada. Siga la documentación de Atlas Search: https://www.mongodb.com/docs/atlas/atlas-search/create-index/.

Una pequeña base de conocimientos está disponible en la colección de búsqueda de chat. Inserte los siguientes documentos en MongoDB. En el escenario de la vida real, en lugar de texto, se almacenan vectores de las incrustaciones de texto y la búsqueda se realiza en función del vector.

  { "question" : " claim " , "Answer" : " Please provide 5 digit claim number " }
  { "question" : " Not resolved " , "Answer" : " Do you want to connect to an Agent for further assistence " }
  { "question" : " status of a claim " , "Answer" : " Please provide 5 digit claim number " }
  {"question":"Company Policy","Answer":"1. Architects fees / Debris clearancenFollowing a valid claim for damage undernbuildings Causes below, we will also pay:n• Architects, surveyors, consulting engineersnand legal fees, but not fees for preparing anclaim;n• the cost of clearing debris from the site orndemolishing or shoring up the buildings;n• the cost to comply with government or localnauthority requirements but not if the ordernpredates the loss or damage.n2. Emergency services forced entrynLoss or damage to the buildings caused whennthe fire, police or ambulance service has to forcenan entry to the buildings because of annemergency or perceived emergency involvingnyou or your family.n3. Moving HomenIf you have entered into a contract to sell thenhome, the person buying it will have the fullnprotection of your policy for the buildings up tonthe date of completion of the purchase, as longnas the home is not covered by any otherninsurance.n4. Keys & locksnIf your keys are lost or stolen we will pay up tonthe limit for any one claim for the cost ofnreplacing keys and locks or lock mechanisms to:n• external doors and windows of the homen(but not to a garage or outbuildings);n• a safe within the home;n• an alarm protecting the home.nLimit – please refer to your schedulen5. Alternative AccommodationnWe will pay you up to the limit for any one claimnfor the reasonable cost of alternativenaccommodation for you, your family and yourndomestic pets when your home cannot be livednin due to loss or damage covered by this policy..nLimit – please refer to your schedule"}
  { "question" : " Proof of income " , "Answer" : " This document may become necessary whenever the sum n proposed is very high. Normally a sum proposed which is seven n to eight times of the declared income is acceptable for n insurance. But proposals do come to the insurer when the n known source of income of the proposer is much less compared n to the amount of insurance desired. A service holder normally n does not face this problem as his sources of income are n verifiable. n In case of business people, the assessed income is at times n much less compared to what is a desirable income for the n amount of insurance desired. In such cases the insurer at n times calls for assessed income tax returns, or Chartered n Accountant’s certificate etc. Such precautions are necessary n to eliminate the possibility of moral hazard. " }
  { "question" : " Not good " , "Answer" : " Do you want to connect via call to a Customer care representative? " }
  { "question" : " bad experience " , "Answer" : " Do you want to connect via call to a Customer care representative? " }

Configuración de Google Cloud
- Establece el nombre del proyecto de Google Cloud.
```
 gcloud config set project <PROJECT_ID>
```
- Clona el repositorio.
```
 git clone https://github.com/mongodb-developer/Google-Cloud-Generative-AI-Chatbot.git
```
- Actualice la cadena de conexión de la base de datos MongoDB Atlas y el nombre del proyecto de Google Cloud en main.py
- Ejecute la aplicación.
```
 python3 main.py
```