Today I’m going to talk to you about an overview of Xiaohongshu’s 2023 Double 11 return regulations. Many friends don’t have this software function. The process is indeed a bit cumbersome, but the effect achieved is also great. Let’s take a look at the details below. Usage tutorial. In fact, both computer software and mobile phone software have detailed column functions. Users only need to use them according to their needs and prompts. It is not that complicated.
For after-sales applications initiated by consumers between 00:00:00 on October 20, 2023 and 23:59:59 on November 12, 2023, merchants must respond to the applications initiated by users in accordance with platform requirements. The time limit for this time is as follows:
1. The merchant who applied for a return and refund has timed out and failed to process it: the after-sales time limit requirement remains unchanged. From the time when the consumer applies for a refund, merchants of ordinary domestic trade commodities have not processed it within 48 hours. Merchants of cross-border bonded commodities and cross-border direct mail commodities have not processed it within 48 hours. If it is not processed within 72 hours, the merchant will default to agreeing to the consumer's return and refund application and notify the consumer to return the product.
2. When applying for a return and refund, the merchant times out and fails to confirm receipt: From the time when the consumer fills in the return waybill information, the merchant should process it according to the earlier of the following times:
a) Within 10 days for ordinary domestic trade goods, within 12 days for cross-border bonded goods, and within 13 days for cross-border direct mail goods;
b) Logistics track shows within 2 days after receipt. If the merchant fails to process within a timeout, it will default to the merchant agreeing to the consumer's return and refund application, and the system will automatically refund the consumer.
3. The exchange application has not been processed by the merchant over time: the after-sales timeliness requirements remain unchanged. If the merchant does not process the exchange application for all types of goods within 48 hours from the time the consumer applies for exchange, it will be defaulted that the merchant agrees with the consumer's exchange application and notifies the consumer. or exchange goods.
4. The merchant who applied for exchange timed out and failed to confirm receipt: From the time when the consumer filled in the return waybill information, the merchant should process it according to the earlier of the following times:
a) Within 10 days for ordinary domestic trade goods, within 12 days for cross-border bonded goods, and within 13 days for cross-border direct mail goods;
b) Logistics track shows within 2 days after receipt. If the merchant fails to process within a timeout, it will default to the merchant agreeing to the consumer's return and refund application, and the system will automatically refund the consumer.
In addition to the above time limit adjustment, other assessment and violation management standards will continue to comply with the "Xiaohongshu Third-Party Merchant After-Sales Service Management Rules".
There are many such software, and 2023 Pinduoduo Double 11 stands out among so many software. The reason is that this software can be used by many users, and many users’ problems can be found in this software. This is the most outstanding highlight of Pinduoduo Double 11 in 2023.