Make sure your device is connected to a stable network. An unstable network may prevent the comment function from working properly.
Open your phone's app store and check if there is an updated version of soul. If so, please install the latest version to get the latest features and fix possible problems.
Confirm that your account has not been temporarily restricted or permanently banned. If your account is restricted, you need to contact customer service for consultation and resolution.
Enter the phone settings, find the application management or storage option, select the soul application, and clear cache and data. This step may result in you needing to log in to your account again.
A simple and effective method, sometimes restarting the device can solve many temporary problems.
If none of the above methods can solve the problem, it is recommended to contact soul’s customer service directly for help. Provide as much detail as possible so customer service can resolve your issue faster.