Make sure the device is connected to the Internet and try switching to another network environment, such as from mobile data to Wi-Fi.
- Enter the app store to check if there is a new version update.
- If there is a new version, update it immediately.
- If the problem persists, try uninstalling and reinstalling the latest version of the app.
- Go to phone settings > App management > soul.
- Select "Clear Cache" and "Clear Data".
- Confirm that the account has not been banned or restricted from login.
- See if you need to verify your mobile phone number or other identity information.
- If none of the above methods can solve the problem, contact soul official customer service for help. Provide detailed error information to quickly locate the cause of the problem.