Taobao has many promotional activities, among which shopping credits are a benefit for purchasing large items. Do you know the specific information? The specific content brought to you below, interested players must not miss it!
Shopping credits support automatic refund upon expiration , and the unused principal after expiration will be automatically returned to the balance of your Alipay account bound to your Taobao account. Please use it as soon as possible within the validity period.
1. Instructions for shopping credits
1.1 Shopping money refers to a specific amount of money that you transfer to your account and can be used for consumption at designated merchant stores (hereinafter referred to as "stores"). The shopping money in your account is deposited in the form of a deposit in MYBank and it provides fund management services ( However, the purchase does not guarantee the product quality or after-sales service). When you transfer shopping funds, you agree to choose to use the shopping funds for consumption in designated stores to obtain store rights (equity funds, etc., the specific content is subject to the actual situation).
1.2 Shopping money is divided into principal and equity money. Your actual payment amount is the principal and the rest is equity money:
1.2.1 The principal is the actual payment amount transferred by the consumer for shopping. The principal supports refund. Please see Article 4 of this Notice for specific refund rules. After you use shopping credits to consume designated store goods and services and the order transaction is successful, the principal amount you consumed will be paid from MYBank to the Alipay account of the store. Once the payment is completed, the management service of the corresponding settlement funds will be terminated.
1.2.2 Equity funds are the additional store discounts you can enjoy when using the product. Equity funds cannot be withdrawn. When you use shopping funds, the principal and equity funds will be consumed in equal proportions.
1.3 In order to ensure that you can easily transfer and use shopping credits, your shopping credits account will be associated with the Taobao account you logged in when you transferred the shopping credits. You can then directly use this Taobao account to use and inquire about shopping credits. Please be sure to confirm that your Taobao account has been bound to a mobile phone number and an Alipay account that has passed real-name authentication before agreeing to this notice. If your Taobao account is not bound to a mobile phone number or an Alipay account that has passed real-name authentication, you cannot transfer or use shopping credits.
1.4 Your Taobao account and password are set by you. You promise to keep your Taobao account and password information properly and not to provide or use your Taobao account to any third party. All instructions issued using the above Taobao account shall be deemed to be yours, and you shall be responsible for the consequences thereof. If your Taobao account and password information are used fraudulently, stolen or illegally due to reasons other than the platform, you shall bear all risks, liabilities, losses, expenses, etc. arising therefrom.
2. Transfer of shopping funds
2.1 You cannot use Tmall/store coupons, Tmall/store red envelopes, shopping allowances, etc. when transferring shopping credits.
2.2 The shopping credit you applied for transfer will be automatically activated after successful payment and the validity period will begin to be calculated. The shopping credit is valid for 365 days (if there are special rules for the validity period, please refer to the specific page display). The shopping credit will be automatically refunded to you after it expires. The balance of the Alipay account bound to the Taobao account.
3. Use of shopping credits
3.1 Shopping credits can be used to purchase goods and services at the store designated when you transfer in, except for special circumstances (purchasing exchange cards, transferring shopping credits, deducting postage, and pre-sale product deposits are not supported, the specific page display rules are as follows) allow). Shopping credits can only be used on wireless mobile phones and not on PC.
3.2 Shopping credits can only be used by the Taobao account associated with the transfer and cannot be transferred or gifted.
3.3 After you use shopping credits to purchase goods and services, you can submit an invoice to the merchant, and the invoice amount will be issued to you based on the principal amount you actually consumed; if you return the goods for a refund for any reason, you must cooperate with the merchant to return the invoice that has been issued. For details, please refer to the descriptions on the merchant's product and service details page.
3.4 The merchant shall bear all the responsibilities for the goods and services you purchase with shopping credits (including but not limited to product quality liability, after-sales liability, etc.); if there is a dispute with the merchant over the goods or services, it shall be resolved through negotiation between you and the merchant; you can Initiate an after-sales application on the corresponding order page, and the rules will be implemented in accordance with the after-sales standards for the corresponding products and services. After the refund application is approved by the merchant, the principal and equity you consumed for purchasing the products and services this time will be returned to your shopping account.
4. Shopping gold after-sales service
4.1 Shopping credits support refunds without reason. Because when you transfer shopping credits, you choose to use it for consumption in designated stores to obtain store rights. Therefore, before you initiate a refund application in the system, you will be arranged to notify the store first. The store will receive your notification. The system refund entrance will be opened for you within 48 hours, and you can initiate a refund application in the system (the refund application will be automatically approved), and your unconsumed principal will be returned to the payment account you used when you transferred it. If the store does not open the refund entrance for you within 48 hours, please contact Tmall customer service to intervene.
4.2 Shopping credits support automatic refund upon expiration. The unused principal after expiration will be automatically returned to the balance of your Alipay account bound to your Taobao account. Please use it as soon as possible within the validity period.
4.3 If the store you designated when you transferred shopping funds exits the Tmall platform, your unconsumed principal will be automatically refunded to the balance of your Alipay account bound to your Taobao account.
