For orders using shopping credits during the Taobao 618 event, users can also apply for cash withdrawals and refunds, and convert the shopping credits into actual cash and return it to their payment accounts. In order to better help users understand the refund process, the editor here The steps for refunding Taobao 618 shopping credits will be introduced in detail.
Shopping credits support automatic refund upon expiration, and the unused principal after expiration will be automatically returned to the balance of your Alipay account bound to your Taobao account. Please use it as soon as possible within the validity period.
1. Shopping money refers to a specific amount that you transfer to your account and can be used for consumption at designated merchant stores (hereinafter referred to as "stores"). The shopping money in your account is deposited in the form of a deposit in MYBank and it provides fund management services. (But the purchaser does not guarantee the quality of the goods or after-sales service). When you transfer the shopping funds, you agree to choose to use the shopping funds for consumption in designated stores to obtain store rights (equity funds, etc., the specific content is subject to the actual situation) .
2. Shopping money is divided into principal and equity money. Your actual payment amount is the principal and the rest is equity money:
(1) The principal is the actual payment amount transferred by the consumer for shopping. The principal supports refund. Please see Article 4 of this Notice for specific refund rules. After you use shopping credits to consume designated store goods and services and the order transaction is successful, the principal amount you consumed will be paid from MYBank to the Alipay account of the store. Once the payment is completed, the management service of the corresponding settlement funds will be terminated.
(2) Equity funds are the additional store discounts you can enjoy when using the product. Equity funds cannot be withdrawn. When you use shopping funds, the principal and equity funds will be consumed in equal proportions.
3. In order to ensure that you can easily transfer and use shopping credits, your shopping credits account will be associated with the Taobao account you logged in when you transferred the shopping credits. You can use this Taobao account to use and inquire about shopping credits in the future. , please be sure to confirm that your Taobao account has been bound to a mobile phone number and an Alipay account that has passed real-name authentication before agreeing to this notice. If your Taobao account is not bound to a mobile phone number or an Alipay account that has passed real-name authentication, you cannot transfer or use shopping credits.
4. Your Taobao account and password are set by you. You promise to keep your Taobao account and password information properly and not to provide or use your Taobao account to any third party. All instructions issued using the above Taobao account shall be deemed to be yours, and you shall be responsible for the consequences thereof. If your Taobao account and password information are used fraudulently, stolen or illegally due to reasons other than the platform, you shall bear all risks, liabilities, losses, expenses, etc. arising therefrom.