Daystar IT problem management system Helpdesk v33.0
v0
Updated some bugs
Daystar Helpdesk is mainly used for IT management of problems, assets and servers.
Core content includes
1) Tickets issue management. Through problem management, on the one hand, users' problems can be quickly solved, and on the other hand, users can understand what questions they usually ask.
Daystar Helpdesk supports Outlook email submission function, making it easier to ask questions.
2) Asset management, mainly provides management of company software and hardware, including management of PCs, servers, routers, mice, keyboards, etc. Help IT personnel understand device status, device asset number, BIOS information, installed software, etc.
3) Server management. The system automatically scans the server's BIOS, memory, hard disk, operating system, IP, etc. It also provides a disk monitoring function, which can provide email reminders when the disk space is insufficient (for example, when the disk space is 10G).
4) Weekly report, you can check your weekly work report.
5) KnowledgeBase can classify common questions.
6) Reporting system. Supports various reports.
Problem Panel Control Center
Report Center
Helpdesk help desk system
Daystar ITHelpdesk page display
