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The operation of the forum is the most complicated. Unlike information websites, just updating is enough. Each account in the forum is a living person, similar to a small society. Once the pulse is not accurately grasped, chaos will occur, or even a complete collapse. It will be even more difficult to operate it, so we must first pay attention to several key issues in forum operation when we are preparing to establish a forum.
1. What is a high-quality forum user?
Users who firmly support the forum can provide content for the forum, and users who can resonate with the forum are high-quality users.
2. How to deal with illegal posts?
Illegal posts will be dealt with according to the forum rules. The forum is a mixed place with everyone. In addition to high-quality content, there are also spam content and even illegal content. What should we do? You might say? Just delete the post, or move the post? OK? This method is short-term and unreliable. Every post appears for a purpose, so it is necessary to understand the purpose of the user's posting. If the post is not correct for the forum, the post can be transferred, and the user must be notified via text message within the site. Other illegal content will be dealt with according to the forum rules, and deleted posts will be deleted. Posts, points deducted.
3. How to deal with illegal users?
Illegal users mainly refer to users who post advertisements and posts with illegal content; this type of users can be divided into two types: "1" Junior network promoters who purely post advertisements. Don't be polite to these users, and there is nothing to say about deducting points or banning accounts; " 2》Real users just want to post advertisements or express their thoughts. They have no other malicious intentions. Such users may turn into high-quality users. Do not ban such users easily. Use the banning power with caution. There is a real person behind the ID. People are not blocked by their IDs, but by their hearts. The key is to provide guidance and education. New users should be warned and points deducted. Old users should be cautious and point deductions and education should be the main thing.
4. How to deal with conflicts between users?
As long as you don't go overboard and make trouble, don't be the referee, just guide. If a forum can cause a commotion, it is a good thing for the forum. It means that the forum has a collision of different ideas. Each of the two parties has its own fans. Through the commotion, resonance may come out, but the commotion cannot go too far. Once it goes too far, it will It is difficult to deal with people who are separated, so guidance is the most important. Perhaps special medals can be given to both sides of the truce to deal with it.
5. How to deal with conflicts between users and moderators?
Don’t undermine the authority of the management team easily, and deal with it with an open and transparent attitude. It’s not easy for every moderator. There are a lot of posts to manage. Moreover, not every moderator’s understanding is completely correct. Sometimes there will be deviations, such as accidentally deleting posts, deducting points, and users There will definitely be complaints. Please take a look at this. Administrators must take responsibility: "1" Understand the reasons for the conflict in detail; if there is no fault, maintain the moderator's punishment and explain to the user. "2" If the moderator is wrong , it is best for moderators to take the initiative to publicly admit their mistakes. If you are not willing, you can apologize through the super moderator or administrator and give certain rewards. This not only maintains the authority of the management team, but also appeases users. , this kind of open and transparent approach will gain more support from the people.
6. Any other precautions?
Regarding the loss of forum users? The forum is very similar to the army, with an iron-clad camp and flowing soldiers; do you have any questions about the opinions of old members? This problem is like getting married, it will definitely become more and more uncomfortable the more you look at it. Regarding forum flooding? A forum without water is an unhealthy forum. Flooding is normal, a forum without water is boring and boring. The key is not to flood or maliciously flood the learning and communication area, and pay attention to the proportion of water; guide users to generate high-quality content and generate high-quality users.
Forum operations are complex and changeable. Depending on the forum, the management model may be different. Therefore, we must grasp a few principled issues to build the forum into a home feeling, just like a person building a warm home. It's like he won't go home often when he's out, and he will come home often if he cares about him.
Author information: Huang Zhiping, founder of Novice Network (bbscom.com).
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Thanks to Huang Zhiping for his contribution