Taobao, with its rich and diverse product selection, convenient and efficient transaction methods, and special recommendations that always make people’s eyes shine, allows every user who steps into this world to feel that exclusive shopping Fun and contentment.
1. Open Taobao app and log in to your account.
2. Click "My Taobao" in the menu bar at the bottom of the homepage.
3. Find and click "Purchased Products" on the "My Taobao" page.
4. Find the order you want to apply for a refund in the "Purchased Products" list, and click to enter the order details page.
5. On the order details page, find and click the "Refund/Return" button (the specific text may vary depending on the order status and product type).
6. Fill in the refund reason, problem description and other information according to the prompts. If you have any pictures or video evidence of the problem, you can also upload it here.
7. After confirming that everything is correct, click the "Submit" button.
8. After submitting the refund application, wait for the seller to process it. Sellers usually respond within 24 hours.
9. If the seller agrees to refund, follow the instructions to complete the refund process.
10. If there are differences, you can try to further communicate and negotiate with the seller, or contact Taobao customer service to intervene.
11. Follow the system instructions to complete the refund process, and the refund amount will be returned to your payment account.
Please note that the refund process may differ under different circumstances. The specific operation is subject to the actual page display in the Taobao app.